FAQ

FAQ

What is the delivery time for my order?
When you order something from Bellemontlifestyle, the delivery time is slightly different than what you may be used to.
Since our products are shipped directly from our suppliers
we can make significant savings on storage and transport costs.
This allows us to price our products competitively.

The average delivery time is 3 to 7 business days (Mon-Fri, excluding
holidays).

What should I do if I haven't received my order yet?
Due to the huge interest in our products, your product may arrive a little later than
expected. We hope you understand. If this period has passed and you have not received anything, please send an email to support@Bellemont.com. We will then find out what is wrong with your
package.

I want to exchange/return my order, how do I do that?
To send a return, simply contact our customer service team at
support@Bellemont.com. Please include your name, order number (e.g., #0000) that you
received in your confirmation email, and the reason for the return. We will then provide you with
the return address and confirm the return. Once this is done, you can send the product
to us via any courier service.

What are the costs for returns?
Unfortunately, returns to us are at your own expense. The costs will therefore depend on the courier. Please see the website of the respective courier you wish to use
for more information about prices.

What are the conditions for returning my product(s)?
There is always a 14-day return period. The return period begins on the day you
receive the item. However, there are conditions for returning

You can only return the item if:
- The return period has not yet expired. - The product is in its original packaging with all labels intact - The product is in its original packaging with all labels intact
- The product has not yet been used.

What payment methods can I use?
We accept payments by credit card and Klarna. If you are unsure
whether your payment method is accepted, follow the steps on the payment page and then all possible options.

All transactions go through secure and reliable payment systems and are therefore
100% secure.

What if I haven't received my order confirmation via email?
That's not supposed to happen. Please send an email with your full name and email address to
support@Bellemont.com. We will help you quickly.

Can I cancel my order?

Would you like to cancel your order for any reason? Please send an
email to support@Bellemont.com. Please include your name, order number
(e.g. #0000) that you received in the confirmation email, and also state the reason why you are
canceling the order.